Listening and Watching in E-Marketing

I’ve been thinking lately about my friend, an award-winning salesman at the family business, and why he was asked year after year to speak to new sales recruits. Over lunch one day I asked him what it took to excel. He smiled, knowing I was curious like everyone else because he was quiet, even shy, and he rarely spoke unless [...]

Finding the Barbaro in Our Own Lives

I find myself checking on the progress of my equine hero Barbaro several times a day and in the middle of the night, even though the vet hospital at the University of Pennsylvania has now graduated to weekly online updates. I’m not sure what I’m looking for. Reassurance that he isn’t worse and that he is healing? That he is still [...]